FitBark Dog Activity Monitor | Help & FAQ

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FitBark Dog Activity Monitor

FAQ & SUPPORT CATEGORIES

Popular Topics

Why do I need to “Always Allow” location on Android?

I’m a new user. How do I setup a new FitBark/FitBark 2 device?

Quick overview of the FitBark mobile app

How do I charge my FitBark’s battery?

What’s included in the FitBark box?

How do FitBark devices estimate distance traveled?

A used FitBark device I bought is associated to an existing user?

How do I fix a FitBark on my dog’s collar?

What phones/tablets are compatible with my FitBark device?

How can I share a dog with another user?

I have a FitBark account. How do I follow someone’s dog?

Is FitBark waterproof?

I don’t have a FitBark account. How do I follow someone’s dog?

What do I need to do to sync my FitBark device?

How do I setup an additional FitBark device for a different dog?

FitBark

What are FitBark’s product and tech specifications?

How do I perform a firmware update on my FitBark/FitBark 2?

What do FitBark devices measure?

I’m a new user. How do I setup a new FitBark/FitBark 2 device?

What collars are compatible with FitBark?

How long does FitBark’s battery last for?

What’s my FitBark device’s Bluetooth range?

What’s included in the FitBark box?

Are FitBark devices suitable for small size dogs?

How do I fix a FitBark on my dog’s collar?

Do FitBark devices have GPS?

Is FitBark waterproof?

Do FitBark devices have a heart rate monitor?

Do FitBark devices control barking?

What do the FitBark LEDs mean?

Can I use FitBark devices on a harness?

Can I use the FitBark/FitBark 2 on multiple dogs?

Can a cat wear a FitBark device? What about other animals?

User Accounts & Dog Profiles

I’m a new user. How do I setup a new FitBark/FitBark 2 device?

How do I change my dog’s profile picture?

How can I remove a user from being associated with my dog?

What is the sleep score? How do I edit my dog’s sleep interval?

Does my user account support multiple FitBark devices?

Can I login from multiple phones? Should I pair each phone?

How do I delete a dog’s profile?

How can I share a dog with another user?

I have a FitBark account. How do I follow someone’s dog?

How do I delete a user profile?

I don’t have a FitBark account. How do I follow someone’s dog?

How do I stop being an owner, follower or veterinarian of a dog?

How can I change my dog’s time zone?

How can I avoid receiving follow requests?

Can I use the FitBark/FitBark 2 on multiple dogs?

How do I reset or change my user password?

How do I upload or change my user profile picture?

How do I setup an additional FitBark device for a different dog?

iOS and Android Mobile Apps

Why do I need to “Always Allow” location on Android?

Quick overview of the FitBark mobile app

How can I change km to miles?

How can I remove a user from being associated with my dog?

Does the FitBark mobile app sync in the background?

What is the sleep score? How do I edit my dog’s sleep interval?

What human fitness trackers can I link to the FitBark app?

Why is the Health Index not displaying (N/A)?

What phones/tablets are compatible with my FitBark device?

How do I change my dog’s activity goal?

How can I link a human activity monitor?

How do I find new dogs to add to my pack?

I’m not receiving any notifications on my phone. Now what?

How do I stop being an owner, follower or veterinarian of a dog?

How can I hide, delete or share a journal post?

Where’s the FitBark app for iPad?

How can I avoid receiving follow requests?

Synching

My FitBark won’t sync. Now what?

What’s my FitBark device’s Bluetooth range?

How often do I need to sync my FitBark to avoid losing data?

Does the FitBark mobile app sync in the background?

How often does the FitBark/FitBark 2 sync?

My dog went for a swim and the FitBark isn’t synching any more. Now what?

What is the FitBark Wi-Fi Base Station?

What do I need to do to sync my FitBark device?

Activity & Sleep Monitoring

What is the FitBark Health Index?

What are BarkPoints? Are they steps?

What are rest, active and play time?

How do FitBark devices estimate distance traveled?

How do FitBark devices set my dog’s default activity goal?

How accurate are FitBark devices?

How do I change my dog’s activity goal?

Do FitBark devices collect BarkPoints while I’m driving in a car?

Medical Issues

Can FitBark devices help monitor osteoarthritis?

Can FitBark devices help monitor rehabilitation?

Can FitBark devices help my dog lose or gain weight?

Can FitBark devices estimate my dog’s calorie requirements?

Can FitBark devices help catch early signs of illness?

Can FitBark devices help monitor quality of rest?

Can FitBark devices help monitor separation anxiety?

Can FitBark devices help monitor dermatitis?

Can FitBark devices help monitor seizures?

Is it bad for my dog to have an electronic device so close?

Battery, Care & Safety

Where is FitBark’s battery indicator?

It is safer to recharge via a wall outlet or a computer USB port?

How long does FitBark’s battery last for?

How do I charge my FitBark’s battery?

My FitBark’s battery won’t charge. Now what?

My dog ate his FitBark. Now what?

What is the temperature operating range of FitBark devices?

Is it bad for my dog to have an electronic device so close?

Troubleshooting

How do I perform a firmware update on my FitBark/FitBark 2?

How do I know if my Fitbit is linked to the FitBark app?

Error message “Human activity monitor not enabled”

My FitBark won’t sync. Now what?

My FitBark’s LED won’t start flashing when I plug in the charging cable. Now what?

Can’t I pair a FitBark device from my phone’s Bluetooth settings?

My FitBark’s battery won’t charge. Now what?

A used FitBark device I bought is associated to an existing user?

Why is the Health Index not displaying (N/A)?

The firmware update for my FitBark device failed. Now what?

My dog went for a swim and the FitBark isn’t synching any more. Now what?

My FitBark is damaged or got chewed on. Now what?

I’m not receiving any notifications on my phone. Now what?

What do the FitBark LEDs mean?

Web Dashboard

How do I log into the FitBark Web Dashboard?

How can I remove a dog from a group?

How do I download 1-minute raw activity data in csv format?

How can I rename a group?

How can I create custom groups of dogs and chart them together?

Can I use the web dashboard without a mobile device?

Lost, Stolen or Damaged

I lost my FitBark, or someone stole it. Now what?

My FitBark’s elastic band broke. Now what?

My FitBark is damaged or got chewed on. Now what?

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